At Ruby Psychotherapy, I am committed to handling your personal information fairly, lawfully, and transparently.

If you have concerns about how your personal information has been collected, stored, used, or shared, you have the right to make a complaint.

How to Make a Complaint

Please provide:

• Your name
• Contact details
• A description of your concern
• Relevant dates (if applicable)
• Any supporting information
• The outcome you would like to achieve

Complaints can be submitted by email to: info@rubypsychotherapy.co.uk

What Happens Next?

Upon receiving your complaint, I will:

1. Acknowledge receipt of your complaint.
2. Review the information provided.
3. Investigate the matter where appropriate.
4. Provide a response without undue delay.

If additional information is required, I may contact you during the review process.

If You Are Not Satisfied

If you remain dissatisfied after receiving a response, you may contact the Information Commissioner’s Office (ICO), the UK’s independent authority responsible for data protection.

Information Commissioner’s Office (ICO)

Website: https://ico.org.uk

Telephone: 0303 123 1113

Address:

Wycliffe House, Water Lane

Wilmslow,Cheshire

SK9 5AF

Contact

For any questions regarding data protection, privacy, or this procedure, please contact:

Ruby Psychotherapy

Email: info@rubypsychotherapy.co.uk